At Medical and More, we stand behind the quality of the products we sell. Our warranty policy ensures you can purchase with confidence, knowing we are committed to your satisfaction.

Items Covered

  • New Items: All new laboratory, medical, and dental equipment purchased from Medical and More are covered under manufacturer warranties, if provided, and our store warranty for defects in material or workmanship.
  • Used/Refurbished Items: Any warranty coverage is limited to what the manufacturer provides, if applicable. Medical and More does not provide additional warranty on used items unless explicitly stated in the listing.

What the Warranty Covers

Our warranty protects against:

  • Defects in materials and workmanship
  • Non-functioning or malfunctioning parts under normal use
  • Electrical issues such as shorting or failure of internal components

Warranty Duration

  • New Items: Covered for 90 days from the date of delivery unless the manufacturer provides a longer warranty.
  • Manufacturer Warranty: If applicable, the duration is as specified by the manufacturer.

What the Warranty Does Not Cover

The warranty does not cover:

  • Damage caused by misuse, abuse, or accidents
  • Normal wear and tear
  • Consumable items (e.g., batteries, bulbs, filters)
  • Unauthorized modifications or repairs
  • Items used outside their intended purpose

Making a Warranty Claim

To submit a warranty claim, customers must provide:

  1. Proof of purchase (order confirmation)
  2. Description of the issue
  3. Photos or videos demonstrating the defect or malfunction

Claims without sufficient documentation may be delayed or denied.

Warranty Claim Process

Once your claim is approved:

  • Replacement: We may replace the item with the same or equivalent model.
  • Repair: If feasible, the item may be repaired at our discretion.
  • Refund: If replacement or repair is not possible, a refund may be issued to your original payment method.

Processing Time

  • Warranty claims are typically processed within 5–10 business days after receiving the item and required documentation.

Limitations & Disclaimers

  • Warranty coverage for used items is limited to what the manufacturer provides.
  • Certain parts or components may be subject to compatibility limitations.
  • Medical and More is not responsible for indirect or consequential damages.

Contact Information

For all warranty claims, please contact us via TEXT. Our support team will respond promptly to guide you through the process.