At Medical and More, we are committed to providing fast, safe, and reliable shipping for all your laboratory, medical, and dental equipment, while making returns and refunds simple and stress-free.

Shipping Details

Processing & Handling:

  • Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
  • Items are carefully inspected and packaged before shipment to ensure safe delivery.

Carriers & Options:

  • We ship using trusted carriers, including UPS
  • Standard Shipping: Cost-effective and reliable.
  • Expedited Shipping: Faster delivery for urgent orders (additional charges may apply).

Estimated Delivery

Domestic Shipping (U.S.): 3–7 business days after dispatch
International Shipping: 7–21 business days, depending on customs and local postal services

Tracking:

  • All shipments include a tracking number, available through the website once your order ships.
  • You can track your package via the carrier’s website or your order details.

Shipping Costs

  • Shipping fees are calculated based on item weight, dimensions, and destination.
  • Certain items or orders over a specified value may qualify for free standard shipping.
  • International buyers are responsible for customs duties, import taxes, or other fees imposed by their country.

Packaging

  • All items are carefully packaged to prevent damage during transit.
  • Fragile or sensitive equipment receives extra padding and secure packaging to ensure safe delivery.

Return Policy

Conditions for Returns:

  • Returns are accepted for:
    • Defective items
    • Damaged in transit
    • Wrong item shipped
  • Returns must be requested within 30 days of delivery.

Item Condition:

  • Items must be unused, unopened, and in original packaging.
  • All parts, accessories, and manuals must be included.

Non-Returnable Items:

  • Disposable or single-use products
  • Items opened or used
  • Items marked “Final Sale” due to hygiene, safety, or regulatory reasons

Refunds

  • Refunds are issued to the original payment method unless store credit is requested.
  • Once we receive and inspect the returned item, refunds are typically processed within 3–5 business days.

Return Shipping

  • If the return is due to our error (defective, damaged, wrong item), we provide a prepaid return shipping label.
  • If the return is for other reasons (e.g., buyer’s remorse), the buyer is responsible for return shipping.
  • To initiate a return, provide proof of purchase, a description of the issue, and photos if applicable.

Customer Support

For any questions about shipping, delivery, or returns, please contact us via TEXT. Our team responds promptly to ensure your order arrives safely and any issues are resolved quickly.