At Medical and More, we want you to feel confident in every purchase. We understand that issues may arise, and we are committed to making the refund and return process straightforward and fair. Please review our policy below before initiating a return.

Conditions for Refunds & Returns

We accept returns or offer refunds under the following circumstances:

  • Defective Item: If the product is not functioning as intended.
  • Wrong Item Shipped: If you receive an item different from what you ordered.
  • Damage in Transit: If the product arrives damaged.
  • Misdescription: If the item does not match the description in our listing.

Return Period

  • Returns must be requested within 30 days of receiving your order.

Item Condition Requirements

To qualify for a refund or return:

  • The item must be unused, unopened, and in its original packaging.
  • All accessories, manuals, and parts must be included.
  • Items showing signs of wear, use, or alteration will not be accepted.

Non-Returnable Items

Due to hygiene, safety, and regulatory reasons, the following items are non-returnable:

  • Disposable or single-use products.
  • Items that have been opened or used.
  • Any product marked as “Final Sale” in the listing.

Return Shipping

  • If the return is due to our error (defective, wrong, or misdescribed item), we will provide a prepaid return shipping label.
  • If the return is for any other reason (e.g., buyer’s remorse, accidental order), the buyer is responsible for return shipping costs.

Refund Method & Processing Time

  • Refunds will be issued to your original payment method (PayPal, credit card, etc.).
  • Please allow 3–5 business days after we receive and inspect the item for your refund to be processed.
  • Store credit may be offered as an alternative if preferred.

Restocking Fees

  • In certain cases, a restocking fee of up to 15% may be deducted for items returned without valid reason or not in original condition.

How to Initiate a Return

  1. Go to your order history and select the item you wish to return.
  2. Click “Return This Item” and follow the prompts.
  3. Provide details and, if applicable, upload photos of the issue (damage, defect, or misdescription).
  4. Wait for our confirmation and return shipping instructions.

If Your Item Arrives Damaged

  • Please take clear photos of the packaging and the damaged item immediately.
  • Contact us within 48 hours of delivery through Text messages.
  • We will arrange a replacement or full refund as quickly as possible.

Contact Information

For any return or refund inquiries, please contact us directly through TEXT. Our customer support team responds within 24 hours on business days.